Payments Management
Overview
The Payments page shows all payments received from customers for bookings, subscriptions, room rentals, and gift cards. You can filter, search, and update payment statuses here.
Viewing Your Payments
All your payments appear in a table. The table shows:
- Payment ID - Unique payment reference
- Customer Name - Who paid
- Amount - How much was paid
- Type - What was purchased (booking, subscription, etc.)
- Status - Current payment state
- Date - When the payment was made
Filtering Payments
By Type
Filter to see only payments for specific services:
- Booking - Event ticket sales
- Subscription - Recurring membership payments
- Room Renting - Room rental payments (if using that feature)
- Store - Gift card purchases (if using that feature)
By Status
Filter by payment status:
- Pending - Payment initiated but not completed
- Completed - Payment successfully processed
- Failed - Payment attempt failed
- Refunded - Payment has been returned to customer
Searching Payments
Use the search bar to find payments by:
- Customer name
- Other payment details
Results update as you type.
Updating Payment Status
When you receive payment through a method not automatically processed (like bank transfer or cash), you can update the payment status:
- Find the payment in the list
- Click the Update button (pencil icon) in the Actions column
- Select the new status
- Click Save
Payment Status Meanings
| Status | Meaning | Next Step |
|---|---|---|
| Pending | Payment received but not verified | Confirm receipt and update to Completed |
| Completed | Payment successfully processed | Order is complete |
| Failed | Payment attempt failed | Contact customer for retry |
| Refunded | Payment returned to customer | Issue is resolved |
Payment Gateways
Your business can accept payments through:
- PayPal
- Stripe
- Credit Card
- Bank Transfer
- Twint
- Cash
Configure payment methods in Payment Gateways to enable different payment options for your customers.
Sorting & Pagination
- Sort - Click any sortable column header to sort
- Created On - Default sort by newest payments first
- Pages - Use pagination controls to browse through payment records
- Rows Per Page - Adjust how many payments show per page
Related Information
Each payment is linked to:
- Invoice - Go to Invoices to view details and send invoices
- Event/Booking - Go to Bookings for booking details
- Subscription - Go to Subscriptions to see subscription details